Warranty

Each listing states its warranty period in months, or none. You see it on the product card and next to each condition on the product page — “12-month warranty”, for example. Where a part has no warranty, nothing is shown.

Quotes from our sourcing desk record a warranty period too, so a part we found for you on request carries the same record as one from the catalogue.

The warranty period is written onto your order line at the moment you buy. A later change to the listing does not shorten the cover you paid for.

• ◆The inspection window is the short period after delivery to report a part that is wrong, damaged or does not fit. Your money is still held while you do. See returns & refunds.
• ◆A warranty covers a part that fails later, within the period shown on its listing.

We are the seller on your invoice, so a warranty claim is made to us, never to a supplier. Contact support with your order number and a description and photos of the fault; a ticket under “Return or refund” is the quickest route. Our team takes it up with the supplier on your behalf.

The detailed claim terms — what evidence we ask for and how a fitted part is assessed — are still being finalised. This page will set them out once they are.

Every used (Tokunbo) part is graded A, B or C when it is listed, and is inspected by us before delivery. Its warranty, if any, is the one shown on the listing, like any other part.