Terms of service

We are the seller of record on every order. The part is supplied by one of our verified suppliers, but your contract, invoice and receipt are with us, and so is responsibility for the order. We do not tell you which supplier fulfilled it, and we do not give suppliers your identity.

All contact about an order goes through us. Please do not try to reach a supplier directly; suppliers are bound not to contact you either.

You can browse and build a cart without an account. To check out, send an enquiry or raise a support ticket you need to sign in with your phone number or email. Keep your sign-in codes to yourself — we will never ask for one.

Prices are in naira. Each price is built from the supplier's price plus our margin; VAT is not included in it. At checkout we add the delivery fee and VAT on the items and delivery together, and the total you see there — items, delivery and VAT — is what you pay.

A quote from our sourcing desk is valid until the time shown on it.

• ◆You pay by card (with 3-D Secure), by bank transfer to a one-time account number, by USSD, or from your wallet balance.
• ◆Payment goes to us and is held in escrow. The supplier is paid only after delivery is confirmed and your inspection window has passed with nothing raised.
• ◆There is no cash on delivery and no paying on pickup. Never pay a rider or a supplier directly.
• ◆An order is confirmed only once the payment processor confirms your payment. An order that is not paid in time is cancelled automatically, and any wallet credit it used is returned.

• ◆Before a supplier accepts your order, you can cancel it free of charge.
• ◆After a supplier has accepted it and before it is dispatched, a cancellation fee may apply. No fee is charged at present; if that changes, the rate will be published here first.
• ◆Once an order has been dispatched it can no longer be cancelled. Receive it and raise a return inside the inspection window instead — see returns & refunds.
• ◆If the order is cancelled because of the supplier — no stock, or no response — you get a full refund.

Delivery is confirmed when you give the rider your delivery code, tap “Received”, or — if you cannot be reached — when the rider records a photo and location at your address. That starts the inspection window, during which you can report a part that is wrong, damaged or does not fit. See delivery & coverage.

While a return is open, the money for that item stays frozen. Depending on what we find, we refund you in full or in part, replace the part, or explain in writing why we cannot. Where a return is caused by ordering a part we warned would not fit, a return fee may apply. Refunds go back the way you paid, or to your wallet if you ask. Wallet credit can be spent on any order but cannot be withdrawn to a bank account.

The returns and warranty policies set out the details and form part of these terms.

You can reach us by chat, call or ticket through support. Every support call is recorded, and you are told so when it starts. How we handle your data is set out in our privacy notice.

We will publish any change on this page before it applies. The terms in force when you place an order are the ones that govern it.